{"id":29912,"date":"2025-03-10T11:23:50","date_gmt":"2025-03-10T09:23:50","guid":{"rendered":"https:\/\/britepayments.com\/feedback-complaints\/"},"modified":"2026-06-25T09:34:56","modified_gmt":"2026-06-25T07:34:56","slug":"feedback-complaints","status":"publish","type":"page","link":"https:\/\/britepayments.com\/en-gb\/feedback-complaints\/","title":{"rendered":"Feedback &#038; Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29912\" class=\"elementor elementor-29912 elementor-18578\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38e252e elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-reverse-mobile elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"38e252e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-852b156\" data-id=\"852b156\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2b728c elementor-widget elementor-widget-heading\" data-id=\"f2b728c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Feedback and Complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a16f055 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a16f055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help us improve Brite<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1136a elementor-widget elementor-widget-spacer\" data-id=\"1c1136a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99569c5 elementor-widget elementor-widget-text-editor\" data-id=\"99569c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe welcome feedback about our services and take complaints seriously. If you are dissatisfied with any aspect of our services, we will investigate your concerns fairly and promptly.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6ca3b01\" data-id=\"6ca3b01\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71e61ac elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"71e61ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-903e3ab elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"903e3ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"798\" src=\"https:\/\/britepayments.com\/wp-content\/uploads\/2026\/04\/feedback-hero-1-1024x1022.webp\" class=\"attachment-large size-large wp-image-50552\" alt=\"\" srcset=\"https:\/\/britepayments.com\/wp-content\/uploads\/2026\/04\/feedback-hero-1-1024x1022.webp 1024w, https:\/\/britepayments.com\/wp-content\/uploads\/2026\/04\/feedback-hero-1-300x300.webp 300w, https:\/\/britepayments.com\/wp-content\/uploads\/2026\/04\/feedback-hero-1-150x150.webp 150w, https:\/\/britepayments.com\/wp-content\/uploads\/2026\/04\/feedback-hero-1-768x767.webp 768w, https:\/\/britepayments.com\/wp-content\/uploads\/2026\/04\/feedback-hero-1.webp 1058w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20ec8de elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"20ec8de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f8bd8d9\" data-id=\"f8bd8d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0b026f9 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"0b026f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b13515\" data-id=\"3b13515\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4d0eac elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"d4d0eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5e887 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"bf5e887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Submitting feedback and compliants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a54f09 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"1a54f09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a837847 elementor-hidden-mobile\" data-id=\"a837847\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-335c3f1 elementor-widget elementor-widget-spacer\" data-id=\"335c3f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de8d888 accordion elementor-widget elementor-widget-accordion\" data-id=\"de8d888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2331\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2331\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5459\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5459)\"><path d=\"M11 21V13H3V11H11V3H13V11H21V13H13V21H11Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5454\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5454)\"><path d=\"M6.4 19L5 17.6L10.6 12L5 6.4L6.4 5L12 10.6L17.6 5L19 6.4L13.4 12L19 17.6L17.6 19L12 13.4L6.4 19Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I submit feedback or a complaint about Brite Payments Limited's services?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2331\"><p><span data-sheets-root=\"1\">If you would like to provide feedback or make a complaint about our services, you can contact us by:<\/span><\/p><ul><li>Completing our <a href=\"\/en-gb\/feedback-and-complaints-form\/\"><u>Feedback and Complaints Form<\/u><\/a>; or<\/li><li>Emailing us at <a href=\"mailto:complaints@britepayments.com\"><u>complaints@britepayments.com<\/u><\/a>.<\/li><\/ul><p><br \/>Please provide as much information as possible so that we can investigate your concerns.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2332\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2332\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5459\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5459)\"><path d=\"M11 21V13H3V11H11V3H13V11H21V13H13V21H11Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5454\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5454)\"><path d=\"M6.4 19L5 17.6L10.6 12L5 6.4L6.4 5L12 10.6L17.6 5L19 6.4L13.4 12L19 17.6L17.6 19L12 13.4L6.4 19Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does Brite handle complaints?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2332\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2332\"><p>We will acknowledge your complaint and investigate the issues raised.<\/p><p>We aim to resolve complaints as quickly as possible. Where additional investigation is required, we will keep you informed of progress and provide a final response once our investigation is complete.<\/p><p>Complaint handling times will be managed in accordance with applicable regulatory requirements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2333\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2333\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5459\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5459)\"><path d=\"M11 21V13H3V11H11V3H13V11H21V13H13V21H11Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5454\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5454)\"><path d=\"M6.4 19L5 17.6L10.6 12L5 6.4L6.4 5L12 10.6L17.6 5L19 6.4L13.4 12L19 17.6L17.6 19L12 13.4L6.4 19Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I ask Brite to review my complaint?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2333\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2333\"><p>If you remain dissatisfied with our response, please let us know and explain why you remain dissatisfied.<\/p><p>We will review the concerns raised and determine whether any further investigation or review is appropriate.<\/p><p>We will keep you informed throughout the process and provide a final response once our review is complete.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2334\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2334\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5459\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5459)\"><path d=\"M11 21V13H3V11H11V3H13V11H21V13H13V21H11Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask0_6323_5454\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_6323_5454)\"><path d=\"M6.4 19L5 17.6L10.6 12L5 6.4L6.4 5L12 10.6L17.6 5L19 6.4L13.4 12L19 17.6L17.6 19L12 13.4L6.4 19Z\" fill=\"#2A1243\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What can I do if I am not satisfied with Brite's final response?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2334\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2334\"><p>If you remain dissatisfied after receiving our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS), depending on your eligibility and the nature of your complaint.<\/p><p>The Financial Ombudsman Service is an independent organisation that helps resolve disputes between financial services firms and their customers.<\/p><p>Details of your right to refer a complaint to the Financial Ombudsman Service, including any applicable time limits, will be provided in our final response where required.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Feedback and Complaints Help us improve Brite We welcome feedback about our services and take complaints seriously. If you are dissatisfied with any aspect of our services, we will investigate your concerns fairly and promptly. Submitting feedback and compliants How do I submit feedback or a complaint about Brite Payments Limited&#8217;s services? If you would like to provide feedback or make a complaint about our services, you can contact us by: Completing our Feedback and Complaints Form; or Emailing us at complaints@britepayments.com. Please provide as much information as possible so that we can investigate your concerns. How does Brite handle complaints? We will acknowledge your complaint and investigate the issues raised. We aim to resolve complaints as quickly as possible. Where additional investigation is required, we will keep you informed of progress and provide a final response once our investigation is complete. Complaint handling times will be managed in accordance with applicable regulatory requirements. How can I ask Brite to review my complaint? If you remain dissatisfied with our response, please let us know and explain why you remain dissatisfied. We will review the concerns raised and determine whether any further investigation or review is appropriate. We will keep you informed throughout the process and provide a final response once our review is complete. What can I do if I am not satisfied with Brite&#8217;s final response? If you remain dissatisfied after receiving our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS), depending on your eligibility and the nature of your complaint. The Financial Ombudsman Service is an independent organisation that helps resolve disputes between financial services firms and their customers. Details of your right to refer a complaint to the Financial Ombudsman Service, including any applicable time limits, will be provided in our final response where required.<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-29912","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/pages\/29912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/comments?post=29912"}],"version-history":[{"count":10,"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/pages\/29912\/revisions"}],"predecessor-version":[{"id":55071,"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/pages\/29912\/revisions\/55071"}],"wp:attachment":[{"href":"https:\/\/britepayments.com\/en-gb\/wp-json\/wp\/v2\/media?parent=29912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}