{"id":29926,"date":"2025-03-09T11:02:50","date_gmt":"2025-03-09T09:02:50","guid":{"rendered":"https:\/\/britepayments.com\/support\/"},"modified":"2026-07-27T12:43:00","modified_gmt":"2026-07-27T10:43:00","slug":"support","status":"publish","type":"page","link":"https:\/\/britepayments.com\/en-gb\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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Customer Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can we help? Our support team is here to help with questions about payments made using Brite Payments.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Trouble with a payment?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We can help you identify a payment made using Brite Payments.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Why do I see Brite on my bank statement?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you see Brite or Brite Payments on your bank statement, it may relate to a payment you made to a merchant using Brite Payments. Brite Payments Limited helps facilitate the payment process, so Brite may appear in your transaction history. For questions about your order, please contact the merchant directly. For questions about a payment made using Brite Payments, you can contact Brite Customer Support.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Frequently asked questions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMost common<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tUndesrtanding my statement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMaking a payment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTroubleshooting and issues<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMaking a refund or payout<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMy privacy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMy account data<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMy safety<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGetting in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Brite and how does it work?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Brite Payments enables customers to make secure payments directly from their bank account using Open Banking technology. Brite supports account-to-account payments and works with participating merchants and supported banks to provide a streamlined payment experience.<\/p>

Simply select Brite Payments at checkout, choose your bank and the account you wish to pay from, then authenticate and authorise the payment using your bank’s security procedures. Once authorised, you will receive confirmation that the payment has been successfully initiated.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Brite free to use?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Brite Payments Limited does not charge consumers for using its payment initiation services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Brite safe to use?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Brite Payments Limited is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution.<\/p>

When using Brite Payments, you authenticate directly with your bank using the security procedures provided by your bank. Brite does not have access to your online banking credentials. Payment and account information services are only provided with your explicit consent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Brite work with my bank?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Brite Payments supports a wide range of banks. When you select Brite Payments at checkout, a list of supported banks available for your transaction will be displayed.<\/p>

When you select Brite Payments at checkout, you will be shown the banks available for that particular payment journey.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does \u201cBrite\u201d appear in the transaction history of my bank account?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
Brite Payments enables customers to make payments directly from their bank account to participating merchants.\n\nBrite Payments Limited helps facilitate the payment process. Depending on your bank\u2019s transaction description format, \u201cBrite\u201d or \u201cBrite Payments\u201d may appear on your bank statement or transaction history.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I find out which merchant I purchased from when I initiated a payment with Brite Payments?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
If you see a transaction in your bank account history that you do not recognise, you can contact Brite Customer Support, through our Customer Support Form<\/a>.\n\nTo help us identify the transaction, please provide the payment reference shown in your bank account transaction history (starting with \u201cRF\u2026\u201d). Where available, we will use this to assist in identifying the relevant merchant.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get a full history of my Brite transactions?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
If you need information about transactions processed using Brite Payments, please contact Customer Support<\/a>.\n\nTo help us review your request, we may ask you to provide information to verify the relevant transaction.\n\nA payment reference from a previous Brite transaction (starting with \u201cRF\u2026\u201d) or your bank account number (IBAN)\n\nWe will handle your request in accordance with applicable legal, regulatory and data protection requirements.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take a payment to be performed?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Payments initiated using Brite Payments are typically processed quickly, often within seconds. However, actual processing and settlement times may vary depending on the participating banks and payment systems involved.In some cases, delays may occur due to bank processing times, bank holidays, maintenance periods, security checks or other operational factors.<\/p>

Brite Payments Limited helps facilitate the payment initiation process, but execution and settlement may depend on your bank and the relevant payment systems.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy didn\u2019t I receive a confirmation email from Brite when using Brite Payments?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

You do not need to create an account with Brite Payments to use the service. Following successful payment initiation, confirmation is typically displayed during the checkout journey.<\/p>

The merchant is responsible for providing any order confirmation or purchase receipt. If you have not received this, please check your spam folder or contact the merchant directly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay using a business bank account?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
Currently, Brite Payments works with consumers\u2019 personal bank accounts.\n\nIf you are a business owner or representative looking for solutions for making payments to and receiving payments from your customers, please visit our business pages.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use a joint bank account to make a payment?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

You may be able to use a joint bank account where permitted by your bank and where you are authorised to access and operate the account using your own banking credentials.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a limit on how much I can pay using Brite?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
Transaction limits may depend on your bank, the merchant, the payment product being used and applicable regulatory requirements. Additional verification may be required in certain circumstances.\n\nYour bank may also apply daily, per-transaction or other account limits.\n\nIf a payment is declined, you may wish to check your bank account limits or contact your bank before attempting the payment again.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is my bank asking me to use a physical token or card reader to pay via Brite?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Brite Payments relies on your bank\u2019s authentication procedures. Your bank determines the security steps required to access your account and authorise a payment.<\/p>

Depending on your bank\u2019s requirements, additional authentication methods such as a card reader, security token or other verification measures may be required before a payment can be authorised.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe payment screen is stuck, or my mobile banking app didn\u2019t open automatically. What should I do?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

If the payment screen does not progress or your banking app does not open automatically, the payment may not have been initiated. You can try the following steps:<\/p>