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Check our FAQ’s below. Can’t find what you’re looking for? Contact us and we’ll be happy to help.



What is Brite?

Brite is a Swedish payment provider offering instant bank payments across Europe, enabling direct transfers between consumers and businesses with just a bank account and the ability to authenticate yourself with a local authentication method. No app, registration, or manual input is needed.

In short — we’re a fast, reliable, and secure way to make instant bank transfers from and to a bank account. We work hard to keep your transactions and data secure through encryption and other standard industry measures.

How do I use Brite?

You can use Brite through one of our registered merchants. When you go to pay online you’ll see Brite among the different payment options. Simply click on it and follow the instructions. No registration, no software; a valid bank account is all you need.

Is Brite safe?

Brite AB is a licensed Payment Institution under the supervision of the Swedish Financial Supervisory Authority (Finansinspektionen). Brite AB provides payment services under the Swedish Payment Services Act (2010:751) and the PSD2.

Being a regulated entity means Brite must adhere to strict laws, regulations and security standards. You can read about our obligations to users, how we initiate payments and process data in our General Terms & Conditions and our Privacy Notice. A transaction cannot be made without the user authenticating itself. If an error happens, Brite takes responsibility as further detailed in our General Terms & Conditions.

Instant Payments

I’ve made a transaction through Brite. How do I know which merchant the transaction has been made to?

Can’t remember what a payment’s for? Or who you’ve paid? We can help. Contact us and attach a copy of the transaction details from your online bank.

Please always include the payment message reference (this starts with “RF….”) from your bank statement or include the proof of payment with the transaction details.

Why didn’t I receive a confirmation email from Brite?

As Brite isn’t the final receiver of funds, we can’t issue receipts or official documents. Only the merchant can give you payment confirmation, as the payment belongs to them.

We’re a digital payments provider working between customers and merchants. Meaning we don’t have the information needed to send confirmation emails, only the merchant does. So it’s best to contact their customer support directly if you haven’t had a receipt.

How long does it take for a payment to be completed?

Most Brite payments happen instantly. In rare cases it can take up to two days for funds to reach the merchant due to public holidays.

If you have any issues, notice a significant delay, or have a question about your transaction please contact your merchant directly.

If the merchant is not able to assist you, don’t hesitate to get in touch with us. Please always include the payment message reference (this starts with “RF….”) from your bank statement or the proof of payment with the transaction details.

Instant Payouts

How long does it take for a payout to be processed?

Most of our payouts are settled instantly. However, depending on the bank and merchant, the processing time can be up to two banking days due to public holidays or weekends.

Can you cancel my payout?

The transfer process is completely automatic, so Brite can’t cancel a payout that’s already been initiated. If the payout was made by mistake, please contact the merchant directly.

Why is my payout late?

If you have any issues receiving your payout, when you notice a significant delay, or if the merchant cannot assist you, please contact us.

Please include the payment message reference of any previous payment/payout (this starts with “RF….”) from your bank statement or provide us with your IBAN.

Get customer support

Please complete the form below and we’ll contact you back within 24 hours

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