Skip to content.

Here to help

Can’t find what you’re looking for? Get in touch and we’ll be happy to help.

FAQs

General

What is Brite?

Brite is a Swedish payment provider offering instant bank payments across Europe. Enabling direct transfers between consumers and businesses with just a bank account and the ability to authenticate yourself with a local authentication method. No app, registration, or manual input needed.

In short — we’re a fast, reliable, and secure way to make instant bank transfers from and to a bank account. With the same security standards, including data handling and encryption, as a bank.

How do I use Brite?

You can use Brite through one of our registered merchants. When you go to pay online you’ll see Brite among the different payment options. Simply click on it and follow the instructions. No registration, no software; a valid bank account is all you need.

Is Brite safe?

Yes.

We’re a fully licensed Payment Institution (according to PSD 2007/64/EG) supervised by the Swedish Financial Supervisory Authority. It means when a customer uses Brite, they initiate a specific transaction that we carry out in compliance with strict regulations, security standards and law.

You can read about our obligations to users, how we initiate payments and process sensitive data in our user agreement. And rest assured that a transaction can’t be made by us without a customer providing their banking details, these details go straight to the bank, we never store them. Ever.

And if ever Brite did make an error, we are required to, and always would compensate those affected.

Are you making a payment?

I’ve made a transaction through Brite. How do I know which merchant the transaction has been made to?

Can’t remember what a payment’s for? Or who you’ve paid? We can help. Simply contact us and attach a copy of the transaction details from your online bank.

Why didn’t I receive a confirmation email from Brite?

As Brite isn’t the final receiver of funds, we can’t issue receipts or official documents. Only the merchant can give you payment confirmation, as the payment belongs to them.

We’re a digital payments provider working between customers and merchants. Meaning we don’t have the information needed to send confirmation emails, only the merchant does. So it’s best to contact their customer support directly if you haven’t had a receipt.

How long does it take for a payment to be completed?

Most Brite payments happen instantly. In rare cases it can take up to two days for funds to reach the merchant due to public holidays.

If you have any issues, notice a significant delay, or have a question about your transaction please speak to your merchant.

Are you expecting to be paid?

How long does it take for a payout to be processed?

Most of our payouts are settled instantly. However, depending on the bank and merchant, the processing time can be up to 2 banking days due to public holidays or weekends.

Can you cancel my payout?

The transfer process is completely automatic, so Brite can’t cancel a payout that’s already been initiated. If the payout was made by mistake, please contact the merchant directly.

Why is my payout late?

The delay could be due to different handling times between banks, bank holidays or weekends. But if you haven’t received your money after two business days, please contact the merchant directly.

Get customer support

"*" indicates required fields

Consent*